Privacy Policy — PocketRetroPlay

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At PocketRetroPlay, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We collect several types of information to operate effectively and provide you with the best shopping experience.

(a) Personal Information

When you place an order or create an account, we may collect:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely by third-party processors)

(b) Automatically Collected Data

When you visit our website, we automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Cookies and tracking data

(c) Cookies & Tracking

Cookies help us improve user experience, analyze website performance, and personalize content. You may disable cookies in your browser settings, but some features of the site may not work properly.

2. How We Use Your Information

Your data is used to:

• Process and fulfill your orders
• Communicate with you about your purchase
• Improve our website and customer experience
• Prevent fraud and ensure website security
• Provide customer support
• Send promotional or marketing messages (if you consented)

3. How We Store & Protect Your Data

We use secure servers, SSL encryption, and industry-standard safety measures to protect your personal information. However, no method of transmission over the internet is fully secure.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with trusted third parties such as:

• Payment processors (Shopify Payments, PayPal, Stripe, etc.)
• Shipping/fulfillment partners
• Email marketing platforms
• Analytics and advertising tools

These partners operate under strict privacy and security standards.

5. GDPR — Your Rights (EU Customers)

If you are located in the European Union, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate data
• Request deletion of your data (“Right to be forgotten”)
• Object to processing for marketing purposes
• Request a copy of your data (data portability)
• Withdraw consent at any time

To exercise any of these rights, contact us at:
📧 help@pocketretroplay.com

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Children's Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

PocketRetroPlay
Calle Madrid, 46118 Valencia, Spain
📧 help@pocketretroplay.com
📞 +34 672 697 774